FAQs
elow you’ll find answers to the most common questions about shopping with Glawn Pet Store. If you need additional help, please contact our support team using the details at the bottom of this page.
🛒 Ordering
How do I place an order?
Simply browse our products on glawn.shop, add your desired items to the cart, and complete checkout using our secure payment system. You will receive an order confirmation email after purchase.
Can I change or cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been shipped, it cannot be changed or canceled.
💳 Payments
What payment methods do you accept?
We accept secure payments through trusted third-party payment providers. Available payment options are displayed during checkout.
Is my payment information secure?
Yes. Our website uses SSL (HTTPS) encryption, and payment details are processed securely by certified payment providers. We do not store your payment information.
🚚 Shipping
How long does shipping take?
- United States: 5–10 business days
- International: 10–20 business days (depending on destination)
Processing time is typically 1–3 business days.
Do you provide tracking information?
Yes. Once your order ships, you will receive an email with tracking details.
How much does shipping cost?
Shipping costs are calculated and clearly displayed at checkout before you complete payment.
🔁 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, undamaged, and returned in original packaging.
How do I request a return or refund?
To start a return or refund request, please email us with your order number and reason for return. Our support team will guide you through the process.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is inspected.
📦 Products
Are your products safe for pets?
Yes. We carefully select and review our products to ensure they are suitable for everyday pet use when used as intended.
Do product descriptions match what I receive?
Yes. Product images, descriptions, prices, and availability on our website accurately represent the items we sell.
🔐 Privacy & Security
How is my personal information used?
Customer information is used only to process orders, provide customer support, and improve our services. We do not sell or misuse personal data.
📞 Contact & Support
How can I contact customer support?
If you have any questions that are not answered here, our support team is happy to help.
Business Name: Glawn Pet Store
Physical Address: 502 W Spencer St, St Francis, KS 67756, United States
Phone: +1 (785) 332-2380
Email: support@glawn.shop
Our support team responds within 24–48 business hours, Monday through Friday.
Thank you for shopping with Glawn Pet Store. We appreciate your trust.