Refund and Returns Policy

This Refund & Return Policy explains how returns and refunds are handled at Glawn Pet Store. Our policy is written to provide clear, fair, and transparent information in accordance with Google Merchant Center requirements.

30-Day Return Policy

We offer a 30-day return window. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in original condition
  • The item must be returned in its original packaging
  • Proof of purchase (order number or confirmation email) is required

Non-Returnable Items

The following items are not eligible for return or refund:

  • Used, damaged, or altered items
  • Clearance or final sale items (if applicable)
  • Gift cards

How to Request a Return

To initiate a return, please follow these steps:

  1. Contact our support team at support@glawn.shop within 30 days of delivery
  2. Include your order number and reason for the return
  3. Our team will provide return instructions if your request is approved

Items sent back without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect
  • We recommend using a trackable shipping method for returns

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund
  • Approved refunds are issued to the original payment method used at checkout
  • Refund processing time is 5–10 business days after approval (depending on your payment provider)

Original shipping charges (if any) are non-refundable unless the return is due to our error.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will review the issue and provide a replacement or refund as appropriate.

Late or Missing Refunds

If you have not received your refund after the stated processing time, please:

  • Check with your bank or payment provider
  • Contact our support team for further assistance

Contact Information

If you have any questions about returns or refunds, please contact us using the details below:

Business Name: Glawn Pet Store
Physical Address: 502 W Spencer St, St Francis, KS 67756, United States
Phone: +1 (785) 332-2380
Email: support@glawn.shop

Our customer support team responds within 24–48 business hours, Monday through Friday.